How Shepherd holds up under pressure
Shepherd's triage dashboard shows every patient's status at once: Active, In-Review, Triage, Urgent, Non-Urgent, CPR. The whole floor sees the same picture at the same time. No check-in required to know where anyone stands.
The Treatment Plan & Whiteboard shows treatment status for all active patients on a single screen, with one-click access to any record. The team stays aligned without stopping to brief each other.
TranscribeAI captures notes via ambient dictation as care happens. By the time your client is ready to leave, discharge instructions have already been sent to their phone, along with an invoice link.
For intake, the client portal supports direct booking with deposit collection, and new client records are automatically created in Shepherd. In-house diagnostic lab integrations are built in. Shepherd Pay handles checkout in the same system, without a third-party processor.
See how Shepherd runs an urgent care day
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Built by people who know the floor
More than 90% of Shepherd's team came from veterinary clinics. We know what a floor at capacity looks like, and what happens to documentation, charges, and client communication when the pace doesn't let up.
Lauren Jones, VMD, is Shepherd's Director of Veterinary Medicine. She reviews every feature against the clinical reality of high-paced, high-volume practice.
Talk to a team who understands the pace >>
Frequently asked questions
Is Shepherd designed for urgent care clinics or full emergency hospitals?
Shepherd is built for urgent care and walk-in clinics. If you're evaluating for a high-complexity ER, a demo is the best way to assess fit.
How does the triage dashboard work?
Shepherd's dashboard uses customizable columns for triage levels: Triage, Urgent, Non-Urgent, with CPR status visible at a glance. Active and In-Review views give the whole floor a shared picture of patient status without verbal check-ins.
Can clients without existing records book urgent care appointments?
Yes. Shepherd's client portal supports direct booking with deposit collection. When a new client schedules, their record is automatically created in Shepherd.
What lab integrations does Shepherd support?
Shepherd supports in-house diagnostic lab integrations. Specific integration partners are discussed during the demo.
How does documentation work when the pace is highest?
TranscribeAI captures notes via ambient dictation during the visit. Documentation happens as care is delivered. Discharge instructions can be sent to the client's phone, along with an invoice link, before they leave the exam area.