Shepherd is Second Nature Software™, built by people who’ve worked in practices, so your team can get the hang of it quickly and focus on what matters most — your patients.
Does this sound familiar?
We don’t have time to train the whole team.
What if our data doesn’t come over right?
What happens if the internet goes down?
My staff is used to what we have.
Shepherd is built and supported by people who’ve worked in practices, so the switch is designed around how your clinic operates - not a generic rollout plan. It runs alongside your team, keeping the practice in sync. Even during the transition, your day keeps moving.
We’re the only PIMS with a VMD whose job is making sure the
product matches real clinical workflows.
That’s why the switch feels different — what your team sees on day one already makes
sense.
When your team has a question, you’re not talking to a
generic support queue.
You’re talking to someone who understands how a busy clinic actually runs. You get
answers that fit your workflow, not just the software.
Training is designed to fit into real shifts.
We work with your champion user to build a training plan that fits your team. No
week-long shutdown or pulling everyone off the floor.
We’re the only PIMS with a VMD whose job is making sure the
product matches real clinical workflows.
That’s why the switch feels different — what your team sees on day one already makes
sense.
When your team has a question, you’re not talking to a
generic support queue.
You’re talking to someone who understands how a busy clinic actually runs. You get
answers that fit your workflow, not just the software.
Training is designed to fit into real shifts.
We work with your champion user to build a training plan that fits your team. No
week-long shutdown or pulling everyone off the floor.
Shepherd is built and supported by people who’ve worked in practices, so the switch is designed around how your clinic operates - not a generic rollout plan. It runs alongside your team, keeping the practice in sync. Even during the transition, your day keeps moving.
We're your partner throughout the data migration process. Your data, records, and inventory come with you.
An added gift from us to you — a bonus one month free of Shepherd for your clinic.
Offer ends June 30, 2026
Get answers to what switching practice management software looks like, written by people who've been through it.
Download Free GuideShepherd has onboarded over 1500 practices and has built an onboarding system that makes the switch feel guided, supported, and easy.
Shepherd is built to feel familiar on day one. Because it mirrors real clinical flow, adoption tends to happen naturally because it is designed to feel second nature.
Your data is migrated with support, so you’re not starting from scratch. We guide you through the process step by step.
A: We offer a guided onboarding process tailored to the unique needs of each practice. Personalized support is provided every step of the way – ensuring launch day goes as smoothly as possible.
As a general guideline, onboarding takes:
Our team can migrate your data from almost any server-based or cloud-based software system, including:
*Migration attachments such as forms, images, and lab results are not currently supported.
Shepherd offers integrations and data connections with leading industry laboratories and imaging services such as Antech, Zoetis, IDEXX, Heska, VRS, and more. Click here to view our full list of integrations.
Shepherd’s average response time is under 2 minutes, the fastest in the industry. We’re also one of the only PIMS that provides support from clinically trained professionals. Our dedicated and experienced team has seen it all - and we’re here to answer all those sticky technical questions so you can get back to doing what matters most.
Current users also have access to Shepherd Connect, which offers dedicated time with our support team for more in-depth conversations about how you can utilize Shepherd features in your practice. Unlike many of our competitors, this service is free for all current users.
See how practices flow through even their busiest hours with Shepherd.
