Shepherd works the way you do

Who we are

We're a software company, but we're in the veterinary business. We've been there for the dewormings, the vaccinations, the 2 a.m. barn calls for a laboring mare, the angry pet owners, the overjoyed pet owners, the exhausted pet owners, and the wriggling litters. We've seen it all, and we're here to remind you: You deserve joy.

What we believe

Vets deserve joy. Joy is why you got into this work in the first place. Remember? It wasn't because...

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At Shepherd, we believe vets deserve joy.

Joy is why you got into this career in the first place. Remember? It wasn't because you love staying up late to finish your records or balance your books. It was because, even before you ever understood what a career was, you wanted to help animals. You wanted to be the one to tell a family their best friend is going to be okay, and the shoulder to cry on when it's time to say goodbye. You understood that the bond between a human and a pet has a magic that makes the world a happier place. Being a guardian over that bond is what drives you.

But oftentimes, that joy gets lost in the chaos of running a productive practice. Spending hours catching up on paperwork. Working late to fit in every patient, even when your schedule is already full. Celebrating a new life just moments after witnessing the end of another. Your days start early and never really end because you're constantly wondering what you could have done better, how you could have done more. And somewhere along the line, you forget about you.

You give up so much to be the caregiver you are. Time with family, your emotional health—not to mention paying off student loans. And it's too often you feel you have nothing left to give, yet you tell yourself this is how you should feel. We're here to tell you: it doesn't have to be this hard. Running a business doesn't have to eclipse the love you have for your work. In the midst of the unavoidable lows and overwhelming highs, it's still possible to rekindle your joy.

You deserve to get as much as you give. You deserve to feel peace at the end of the day. You deserve to take home more stories and less stress.

From vet to vet, we're here to remind you: You deserve joy.

Hello!

Meet our founder

Dr. Cindy Barnes is a practicing emergency vet and the medical director of the first 24/7 emergency animal hospital in Northern Arizona.

Shepherd works the way you do
Shepherd works the way you do

Dr. Cindy Barnes,
DVM, CVSMT

Founder
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Dr. Cindy Barnes

Dr. Cindy Barnes knows how difficult it is to run a veterinary practice, provide the best care, and, on top of it all, try to savor life too. With 20+ years in the field and as the Medical Director of the first 24/7 emergency animal hospital in northern Arizona, she saw how administrative inefficiencies and clunky software programs worked against her—causing her to spend hours after each shift finishing the day's medical records—instead of for her. Plus, they were wildly expensive.

She knew that there must be a better way and that being a vet—being able to improve the lives of pets and their people—should bring a whole lot more joy.

So she started building Shepherd: veterinary practice management software that intuitively matches how vets and technicians actually operate.

Founder Dr. Cindy Barnes
Product and Customer Care

We're driven by making the best vet software out there and making sure you're always supported

Amber P.

Product Manager

Amber P.

Product Manager

HOBBIES

I love just anything outdoors - kayaking, hiking, backpacking, camping. I enjoy daydreaming about home renovations because let’s face it, I am a messy painter and terrible carpenter. I also enjoy a good netflix binge watching day. Oh, and I have been “working on” a 1972 camper renovation for about 634 days… there goes the day dreaming and terrible carpentry skills again ;)

FAVORITE THING ABOUT SHEPHERD

Is “everything” an answer? Honestly though having worked in a practice I know the struggles of the day to day and I love how Shepherd strives to improve their lives as a whole, in and outside of software. Vets (and teams) deserve joy, right?

PETS

Two dogs, but don’t tell one of them I called her a dog. She really is a princess. The other one is a hero dog who saved my son from being bitten by a rattlesnake when he was little. Oh, and like 100 yard birds who eat way too much bird seed.

HOMETOWN

Prescott, Arizona

VETERINARY INDUSTRY EXPERIENCE

Yes, about 10 years in practice. And enough tech experience (minimal) to know I never want to express anal glands again.

SUPERPOWER

To snap my fingers and have dinner cooked #adultlife

Chandrika G.

QA Tester

Chandrika G.

QA Tester

HOBBIES

I am a Henna artist and I love to do Henna.

FAVORITE THING ABOUT SHEPHERD

I love my Shepherd team. It’s my second family…

HOMETOWN

I was born and brought up in India, but now I live in New Jersey with my family.

DREAM PET

Rabbit and Fish

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

Butterfly

SUPERPOWER

I want more superpowers… not one…

Conor G.

VP of Growth

Conor G.

VP of Growth

HOBBIES

I raise bison and heritage breed Mangalitsa pigs on my family’s 350 year old farm in Southern Maine. I enjoy spending time with my wife and two young kids- ski bums in the winter, beach bums in the summer.

PETS

Two very friendly mousers and a bunch of laying hens.

HOMETOWN

North Berwick, Maine

VETERINARY INDUSTRY EXPERIENCE

10+ years of experience

SUPERPOWER

Pyrokinesis

Cynthia C.

Data Migration Coordinator

Cynthia C.

Data Migration Coordinator

HOBBIES

I enjoy making jewelry; wire bending, beads, stones, etc,..

FAVORITE THING ABOUT SHEPHERD

I love that the entire Shepherd team is like a family and not just a job.

PETS

I have one small min pin mix named Keeva and one long haired cat named Ozzy. Funny thing is my cat is bigger than my dog. He doesn’t know he is a cat.

HOMETOWN

Brentwood, California.

VETERINARY INDUSTRY EXPERIENCE

Yes, I have been in the Veterinary profession since March of 2006.

Evan K.

Lead Data Migration Coordinator

Evan K.

Lead Data Migration Coordinator

HOBBIES

I have a mobile recording studio that I use to record bands (mostly rock bands). I also play drums and guitar!

HOMETOWN

Cove, OR

15 MINUTES OF FAME

I was almost in an Oscar Meyer weiner commercial (“Oh I wish I were an Oscar Meyer weiner, that is what I’d truly like to be….”) when I was 3. The minimum age was 4 and the casting director tried to get my mom to lie about my age so that I could be in the commercial (at least that’s what she claims). But she had to stick to her values and refused.

Jessica H.

Senior Product Advisor

Jessica H.

Senior Product Advisor

HOBBIES

I like to cook, spend time with my family, and kayak. I also love anything on Bravo TV!

FAVORITE THING ABOUT SHEPHERD

Our team is incredible! There is a true sense of family here! We all have the same goal - to help pets, pet parents, and veterinary professionals. I also love that Shepherd can help give teams more time in their day and can support a happier environment!

PETS

I have a Maltese mix named Manolo and a pug mix named Gwendolyn. They are both my secretaries and frequently sleep on the job!

HOMETOWN

Houston, Texas, but my parents are from Colombia! Super proud to be a first generation, born in Texas!

VETERINARY INDUSTRY EXPERIENCE

About 16 years in the industry including veterinary technician experience, practice management, and practice ownership and helping support practice owners with telemedicine, wellness plans, and software!

SUPERPOWER

I would love to be able to adjust someone’s mood. I love it when I can make someone happy!

Kate B.

Customer Care Associate

Kate B.

Customer Care Associate

HOBBIES

Netflix binges, coffee snobbery, fossil hunting, beach days, fishing (fresh and saltwater), and traveling.

FAVORITE THING ABOUT SHEPHERD

The team

PETS

My husband would say too many… but I have a leopard gecko, crested gecko, leucistic Texas rat snake, a corn snake, a gerbil, a syrian hamster, a Betta fish sorority tank, a fiddler crab tank, a jumping spider, and a rescue cat (with the cutest, little back feet).

HOMETOWN

Tyrone, Pennsylvania

VETERINARY INDUSTRY EXPERIENCE

Yep, I was a vet tech for just over a year before coming to Shepherd.

DREAM PET

Black headed python, any tegu, fennec fox, skunk, rainbow boa, red-wing black cockatoo, cheetah, and web-footed / Namib sand geckos

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

Wombat!

SUPERPOWER

Telekinesis - I mean, everything is atoms, right?

15 MINUTES OF FAME

I won the John Phillip Sousa award in high school. I played flute, piccolo, alto and tenor sax.

Lauren J.

Veterinary Strategist

Lauren J.

Veterinary Strategist

WHAT DO YOU DO OUTSIDE OF SHEPHERD?

I love all things outdoors, especially off-roading (Jeeps!) and kayaking. I am a yogi wannabee, music lover, and sports enthusiast - especially football. Go Steelers!

WHAT DO YOU LOVE MOST ABOUT SHEPHERD?

I love the never-ending pursuit of improvement. The Shepherd team always cares and listens to hospitals to continue making the user experience better and better.

WHAT PETS DO YOU HAVE (AND HOW MANY)?

We have a silly and adorable bearded dragon named Bruni.

HOMETOWN:

I am from West Chester, Pennsylvania, and currently live in Scottsdale, Arizona.

VETERINARY EXPERIENCE:

I graduated from the University of Pennsylvania School of Veterinary Medicine in 2010. Since then, I have owned two veterinary hospitals, growing and transitioning both from paper records to Shepherd. I still own and operate one hospital with a rockstar team of vets and vet techs!

IF YOU COULD HAVE ANY ONE SUPER POWER, WHICH WOULD YOU CHOOSE?

I would choose the ability to speak to animals - imagine the possibilities with my patients!

Kirk C.

Head of Product Design

Kirk C.

Head of Product Design

HOBBIES

I enjoy discovering new things to cook, experimenting with my pizza oven, sharing whiskey with others, going to Sounders games, and exploring the city with my kids.

FAVORITE THING ABOUT SHEPHERD

Shepherd is my baby. I’ve poured everything into it, and I love the culture, mission, and compassion we have for the industry.

HOMETOWN

I grew up in Southern California, and moved to Seattle, WA in 2016.

DREAM PET

A 3 headed dog like Fluffy from Harry Potter. Or a cat.

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

A cat.

SUPERPOWER

I’m a father to 3 beautiful children, having recently delivered my youngest daughter ourselves at home. So maybe midwifery?

Kristy S.

Account Manager

Kristy S.

Account Manager

HOBBIES

I enjoy hiking, swimming in the river. Spending time with family and friends, going to local concerts/events with my daughter

PETS

Two black cats Duffus and Spicy, and whatever critters my daughter finds in the yard. Currently a long nosed snake and several tadpoles

HOMETOWN

Scottsdale Arizona, been in Prescott Valley for 21 years

VETERINARY INDUSTRY EXPERIENCE

8 years mostly general practice

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

Definitely a cat

SUPERPOWER

Shapeshifting

Matt V.

Customer Care Associate

Matt V.

Customer Care Associate

FAVORITE THING ABOUT SHEPHERD

I love that I am able to be part of the veterinary industry again, but from a different and less physical aspect. Being part of such an amazing, friendly, and compassionate team is also a huge plus!

PETS

1 dog, 1 hedgehog, 1 turtle, and many many shrimp

HOMETOWN

Staten Island, NY

VETERINARY INDUSTRY EXPERIENCE

I was a vet tech for about 6 years

DREAM PET

Giraffe and a few Great Danes

15 MINUTES OF FAME

Was on VH1’s website for the “Top Ten Best Big Ang Halloween Costumes”

Megan B.

Account Manager

Megan B.

Account Manager

HOBBIES

Chill in my log cabin with my dog pack, where I farm chickens, garden, and watch storms roll in during monsoon season.

FAVORITE THING ABOUT SHEPHERD

I love that it was made by a vet and is super simple and user-friendly. Supporting vets and their teams is at the core of who we are! And the Shepherd team is pretty incredible, too!

PETS

6 dogs (Basset hound, American Bulldog, 2 Pitbulls, Maltipoo, Australian Cattle Dog), 20 chickens, 1 Egyptian Uromastyx

HOMETOWN

Born in Visalia, CA and raised in suburbs of Phoenix, AZ

VETERINARY INDUSTRY EXPERIENCE

Vet tech- GP & ER (6ish years)

DREAM PET

Mermaid (Owning one might be considered slavery, so I guess I would settle for meeting one!)

SUPERPOWER

All the abilities of Mary Poppins! (Dog poop picked up, floor mopped, dishes done with a snap of my fingers!)

Sydney S.

Marketing Coordinator

Sydney S.

Marketing Coordinator

HOBBIES

I spend time with family and friends. I frequently am found exercising my dog Finn who is a Border Collie mix. I also enjoy trail rides with my horse, Joseph, down gravel roads or taking the family 4-wheeler out for a spin. On Sundays after church you will find me cheering on the Dallas Cowboys during football season and spending time with my nephew.

FAVORITE THING ABOUT SHEPHERD

I love how the Shepherd team is truly so focused on improving the lives of veterinary professionals by making their software as seamless as possible, alleviating the stress of managing a business while really trying to enhance patient care.

PETS

I have two of my very own pets. One dog named Finn, who is a Border Collie mix that loves to run and play fetch. I also have one breeding stock Paint horse named Joseph.

VETERINARY INDUSTRY EXPERIENCE

Yes! I previously worked at a company that sold wearable canine health monitors to veterinary professionals to automate the monitoring of patient vitals post-surgery.

SUPERPOWER

Teleportation. I mean flying is cool, but come on.

Developers

These folks make Shepherd (better) — and make it run smooth as a puppy's belly

Alen S.

Developer

Alen S.

Developer

FAVORITE COLOR

Green

HOBBIES

I enjoy nature

NEVER LEAVE HOME WITHOUT

Cap

WEIRDEST FOOD EVER EATEN AND WOULD YOU EAT IT AGAIN

Bull eggs. Never again.

PETS

Cat

FAVORITE ZOO ANIMAL

Panther

Amer Z.

Developer

Amer Z.

Developer

FAVORITE COLOR

Blue

HOBBIES

Most often I go to the gym

PETS

I have three cats

DREAM PET

Dog (Husky)

FAVORITE ZOO ANIMAL

Lion

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

Cat

Anja V.

QA Analyist

Anja V.

QA Analyist

FAVORITE COLOR

Green

WEIRDEST FOOD EVER EATEN AND WOULD YOU EAT IT AGAIN

Sea asparagus. I would eat it again.

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

Dolphin

SUPERPOWER

Time travel

Ante R.

Developer

Ante R.

Developer

FAVORITE COLOR

Green

HOBBIES

Basketball, TV Shows, Gaming

DREAM PET

Whale

FAVORITE ZOO ANIMAL

Monkey

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

Monkey

SUPERPOWER

Time travel

Danijela D.

Project Manager

Danijela D.

Project Manager

FAVORITE COLOR

Blue

HOBBIES

Enjoy time with my family. I love to be active: long walks, cycling, running. Drinking a lot of coffee.

NEVER LEAVE HOME WITHOUT

Lip balm

WEIRDEST FOOD EVER EATEN AND WOULD YOU EAT IT AGAIN

Snails. Absolutely no

PETS

2 dogs, Hachi and Oliver

FAVORITE ZOO ANIMAL

Tiger

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

Fox

SUPERPOWER

Have summer always with me, wherever I go!

Dario B.

Senior Developer

Dario B.

Senior Developer

FAVORITE COLOR

All shades of blue, turquoise blue when feeling playful and full of energy, dark blue when sleepy and ready to fly in my dreams.

NEVER LEAVE HOME WITHOUT

A lunchbox, or to be precise, a lunch bag. My wife is an excellent cook and I always bring homemade food to work. Missing it makes my day go all wrong.

Domagoj S.

Senior Developer

Domagoj S.

Senior Developer

HOBBIES

Play guitar in a band, play video games and play in general

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

Chimpanzee

SUPERPOWER

Immortality

Elma S.

Developer

Elma S.

Developer

FAVORITE COLOR

Black

HOBBIES

Study

NEVER LEAVE HOME WITHOUT

Phone

DREAM PET

Cat

Fran J.

Developer

Fran J.

Developer

FAVORITE COLOR

Navy Blue

NEVER LEAVE HOME WITHOUT

Phone, earphones and of course my wallet.

PETS

One angry little Tibetan spaniel

FAVORITE ZOO ANIMAL

I am always fascinated by giraffes' long necks.

Ivan D.

Developer

Ivan D.

Developer

FAVORITE COLOR

Blue

HOBBIES

Music listening and gaming.

PETS

One cat

Krunoslav A.

Senior Developer

Krunoslav A.

Senior Developer

FAVORITE COLOR

Green

HOBBIES

Working on pet projects, driving my quad bike, enyoing craft beer and hanging with friends

NEVER LEAVE HOME WITHOUT

Keys to my home :)

PETS

None but I’d love to own cat and dog when I get a place of my own

DREAM PET

Ferret

FAVORITE ZOO ANIMAL

Lion

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

Squirrel

SUPERPOWER

Ability to manipulate time

Mario K.

Developer

Mario K.

Developer

FAVORITE COLOR

Black

HOBBIES

Watching soccer

NEVER LEAVE HOME WITHOUT

Phone

WEIRDEST FOOD EVER EATEN AND WOULD YOU EAT IT AGAIN

Blood sausage. No.

DREAM PET

Dog

FAVORITE ZOO ANIMAL

Snake

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

Dog

SUPERPOWER

Time travel

Marko S.

UI Developer

Marko S.

UI Developer

FAVORITE COLOR

Black

HOBBIES

Playing & Creating Video Games, Snowboarding, Reading sci-fi books.

NEVER LEAVE HOME WITHOUT

Earphones, powerbank, laptop & wallet

PETS

One russian blue cat

DREAM PET

Arctic fox

FAVORITE ZOO ANIMAL

Earless seal

ANIMAL THAT MOST CLOSELY MATCHES YOUR PERSONALITY

Sloth

SUPERPOWER

Elemental control

Matea V.

QA Analyst

Matea V.

QA Analyst

WEIRDEST FOOD EVER EATEN AND WOULD YOU EAT IT AGAIN

A salad made of iceberg lettuce, diced feta cheese, honey, a hint of apple vinegar, sliced almonds, cherry tomatoes and chopped tangerines. Whoa! I’d eat that again definitely

PETS

My adorable cuddly and playful Dachshund Lola

SUPERPOWER

Being able to teleport and as a result visit lots of different places on this incredible planet.

Matej V.

QA Analyst

Matej V.

QA Analyst

FAVORITE COLOR

Royal Blue

HOBBIES

Just give me a stack of books and fridge access and there’s a good chance won’t be hearing from me for a few weeks.

NEVER LEAVE HOME WITHOUT

I would say ‘keys’ or a ‘wallet’, but unfortunately that would be a lie :)

WEIRDEST FOOD EVER EATEN

Ostrich. Probably not as it’s super gamey and tough.

PETS

Cats, three of them. Best things come in threes, right?

DREAM PET

A Shetland Sheepdog or a Husky.

FAVORITE ZOO ANIMAL

A llama, of course, the quintessential zen animal.

SUPERPOWER

The ability to not stub my pinky toe on random furniture.

Customer care team

Led by experienced vet techs, the Shepherd customer care team has been there and done that. (In other words, after they answer all your product questions, you'll want to pour a drink and swap war stories.)

Available every day from 7:00 a.m. – 9:00 p.m. EST to answer any questions, help solve problems, provide additional training, and let you know you're not alone.

Shepherd team member Amber and onother Shepherd team member on the tree
Clinically experienced team
85% trained veterinary
technicians
Years of clinical experience
50+ years clinical
experience
Customer service
50+ years customer service experience

Entire team = 100% animals lovers

(And we have the pets to prove it.)

  • 18 dogs
  • 5 cats
  • 32 chickens
  • 4 horses
  • 1 hedgehog
  • 1 turtle
  • 1 "forever" tadpole
  • 1 tank of shrimp

See Shepherd for yourself!