- about each individual, entity, user or visitor (collectively “you” or “your”);
- which you provide to Company when:
The Website may contain links to third-party websites and resources. Company has no control over how your information is collected, stored, or used by these third-party websites and/or resources. Company therefore advises you to check the privacy policies of any such third-party website and/or resources before providing any information to them.
The term “Personal Information”, or personal data, means any information about an individual from which that person can be identified. Personal Information does not include data where the identity of the individual has been removed (i.e., anonymous data).
Company may collect, use, and store Personal Information as follows:
Company uses various methods to collect Personal Information from and about you including through:
In general, the Personal Information you provide to Company is used to help us communicate with you. For example, Company uses your Personal Information to (i) make contact with you, (ii) provide you with the Services, and/or (ii) provide customer service and technical support.
Company may collect and use your Personal Information for any or all of the following purposes:
Wherever practical, Company aims to obtain your explicit consent to process your Personal Information. We may continue to process your Personal Information on this basis until you withdraw your consent. You may withdraw your consent at any time by sending us an email at email@example.com. However, if you do so, please note that you may not be able to use the Website, and make use of the Services further.
Company uses a third-party service provider, namely, Amazon Web Services (“AWS”) to deliver the Website and Services to you. As such, AWS implements security measures that include encryption, firewalls, password management and secure socket layer technology, which are designed to protect your information from unauthorized access and potential security breaches. You can find out more about AWS’s security measures by clicking here: https://wa.aws.amazon.com/wellarchitected/2020-07-02T19-33-23/wat.pillar.security.en.html
We will notify you and any applicable regulator of a breach where we are legally required to do so.
Payment information is directly processed and secured by Banquest Payment Systems and cannot be accessed by Company. Company does not collect or store sensitive cardholder data, such as credit card numbers, or card authentication data.
You acknowledge that no data transmission over the Internet or wireless network can be guaranteed. Therefore, while Company strives to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and another registered user on the Website and/or the Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite Company’s best efforts.
All Personal Information is stored securely on AWS’s Relational Database Service (RDS). While your full payment information is not stored with us, parts of your payment information such as the last four digits, expiry, type, and provider of the credit card may be stored for future use.
Company will only retain your Personal Information for as long as (i) you are a registered user on the Website and for a minimum period of five (5) years; and (ii) is reasonably necessary to fulfil the purposes we collected such Personal Information for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. When your Personal Information is no longer needed for the purpose for which such Personal Information was collected, we will take reasonable steps to destroy, delete or permanently de-identify your Personal Information.
To the extent that the California Consumer Privacy Act (“CCPA”) and California Privacy Regulation Act (“CPRA”) is applicable to either Company or you: both parties agree to comply with all of its obligations under the CCPA and CPRA; and in relation to any communication of ‘Personal Information’ as defined by the CCPA and CPRA, the parties agree that no monetary or other valuable consideration is being provided for such Personal Information and therefore neither party is ‘selling’ (as defined by the CCPA and CPRA) Personal Information to the other party.
The principal rights you have under the CCPA and CPRA include but are not limited to:
Under CCPA, Personal Information does not include:
Both parties agree to notify the other immediately if it receives any complaint, notice, or communication that directly or indirectly relates to either party’s compliance with the CCPA and CPRA. Specifically, Company shall notify you within ten (10) business days if we receive a verifiable consumer request under the CCPA and CPRA.
Company may collect or receive information that third-party service providers may provide about you when using the Website and/or the Services. Company may also obtain information from such third-party service providers and combine that with information Company collects through your use of the Services. The following information is collected and/or obtained from third parties:
- Google Analytics: We use this analytical tool to help Company analyze (i) how users use the Website and/or the Services by noting when you use the Website and the Services, and (ii) usage data. The information collected will be disclosed to or collected directly by the applicable analytical tool Company is using. Such information is collected as a means to provide, improve, and develop the Website and the Services so as to create a safer and trusted environment when you use the Website and Services.
Cookies are defined as small text files that are placed on your computer's hard drive by your web browser when you visit any website and/or mobile app. Cookies allow data gathered on one web/mobile app page to be stored until the data is needed for use on another, allowing a website/mobile app to provide you with a personalised experience and the website/mobile app owner with statistics about how you use the website/mobile app so that the website /mobile app can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web/mobile app browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
By accessing and using Company’ Website and Services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices. You also consent to the access of such cookies, local storage technologies, beacons and information by us or our representatives or agents.
Our Services are not directed to persons under the age of eighteen (18) years. We do not collect Personal Information from children under the age of eighteen (18) years. We therefore encourage you to obtain the assistance and consent of a parent/legal guardian when accessing our Website and using the Services. A parent/legal guardian who becomes aware that his or her child has provided us with Personal Information without their consent, should contact us at firstname.lastname@example.org and we will endeavour to delete the relevant data.
You can stop all collection of Personal Information by Company by not accessing the Website, and the Services, or by requesting to opt-out via email at email@example.com
Should you have any questions or concerns regarding privacy while using the Website and Services, please send us a detailed message via email to firstname.lastname@example.org, and Company will use its best endeavors to resolve your concerns.