Monument Veterinary Clinic: A Shepherd Veterinary Software Success Story
Erin DeTurck, VMD, who owns Monument Veterinary Clinic, was frustrated with her software’s slow speeds and convoluted workflows that hindered her clinic’s efficiency. She searched for a management system to meet her busy practice’s needs and Shepherd Veterinary Software quickly became a top contender. Swayed by glowing reviews, Dr. DeTurck gave our software a try. Here’s how it went.
Streamlined onboarding
Dr. DeTurck and her team hit the ground running with Shepherd Veterinary Software. Easy onboarding made for a smooth transition and a flattened learning curve, allowing leadership to focus on operations. “The onboarding process was very streamlined. They got all of our information transferred to the new cloud-based system,” Dr. DeTurck shared.
Shepherd Software provides ongoing support to veterinary practices to ensure long-term success. We include migration support, ongoing assistance, and expert training at no extra cost for all Shepherd practices. Need help mid-task? You can check in for support via our built-in chat feature.
Portability and accessibility
Because of Shepherd’s cloud-based flexibility, Dr. DeTurck and her team could take tablets directly into the exam rooms, where they could review and complete medical records in real time during patient visits. “The client and I can go through medical records for a patient together. I have it right there in front of me in the moment,” said Dr. DeTurck.
Taking medical records anywhere inside or outside the clinic is a game-changer for efficiency and helps ensure quick and accurate record completion.
Faster invoicing
Invoicing, which had been a bottleneck in Monument Veterinary Clinic’s workflow, was solved by Shepherd Pay’s efficient, one-click solution. “With our old software, we had to do two separate transactions and had a lot of missed charges and mistakes. Shepherd Pay gets clients out the door and helps me do my job better,” Dr. DeTurck noted.
Shepherd Pay eliminates the need for a separate credit card terminal and manual entries that can lead to errors. Client care team members can click one button to charge the client and update the medical record at the same time.
Room to grow
Scalability was another critical reason why Dr. DeTurck chose Shepherd. Shepherd’s design caters to veterinary clinics of all sizes, eliminating any fears that her team might outgrow the system’s capabilities. “Shepherd really understands how a veterinary clinic runs. As my business grows, so will the practice management system,” Dr. DeTurck said.
Shepherd Veterinary Software allows unlimited users for no extra cost. Gone are the days of worrying about how many licenses and workstations the practice can run—with Shepherd’s cloud-based software, teams of all sizes have the freedom they need to thrive.
Communication and collaboration
Effective communication is vital to veterinary team success. Shepherd’s platform allows internal communication via tags and notifications that link directly to the medical records, making completing patient-related tasks much more efficient.This feature helped Dr. DeTurck’s team work cohesively and avoid dropping the ball. “Shepherd has allowed us to work better as a team, as we can communicate through the system about what patients need and what we’re sending them home with,” she shared.
Work-life balance
Most veterinary professionals struggle to achieve work-life balance. When Dr. DeTurck began using Shepherd Veterinary Software, she found that completing her work and getting home on time was easier. “Shepherd allows me to get out of the office earlier, so I can go back to the things that I love and enjoy, like my family and pets,” she said.
Shepherd’s platform was created by a veterinarian looking to improve practice efficiency. Every aspect of our software was designed to streamline workflows and get team members home on time while simultaneously improving patient care. Our intuitive and straightforward SOAP notes, digital whiteboard, comprehensive dashboard, customizable templates, and autosave features make medical record-keeping a breeze.
With Shepherd, Dr. DeTurck and the Monument Veterinary Clinic team have more time to deliver patient care. “For anyone considering a new practice management platform, Shepherd made it easy, and we love it. We choose Shepherd,” she said.
See how Shepherd Veterinary Software can transform your practice
Traditional veterinary practice management software can be unnecessarily complex, hampering efficiency, reducing team morale, and ultimately affecting the practice’s bottom line. Shepherd’s veterinarian-designed tools enhance patient care and promote a healthy work-life balance. Schedule a demo to learn how Shepherd Veterinary Software can benefit your practice and team.
