National Customer Service Week 2024: How Shepherd Goes Above and Beyond
At Shepherd Veterinary Software, we understand that customer service is vital for business success. We celebrate National Customer Service Week each year and our company culture includes high customer care standards.
Veterinary staff members have enough on their plates, so we designed Shepherd software to integrate seamlessly into their clinical lives. Instead of causing problems and creating stress, our software alleviates the issues you deal with every day. And, our customer support team is always here to help make your life easier. National Customer Service Week 2024 takes place October 7–11, and we’re using this opportunity to highlight our dedicated customer support team!
The Shepherd difference
Veterinary practice managers often report that they need more support and customer service from their software provider. Reaching a live person can sometimes feel impossible, and getting answers or solutions can take days or weeks. Frustrating software issues can impact staff morale, but at Shepherd, we are changing that.
The Shepherd support team is here for you when you need us, and we pride ourselves on offering customer care that stands head (and tails!) above the rest – in the veterinary industry and beyond. Our exceptional customer support team is composed almost entirely of veterinary professionals. With more than 100 years of combined veterinary experience and 175 years of combined customer service experience, we understand how a veterinary hospital actually works – and can help you resolve any software issues quickly and effectively!
Customer service features you can count on when you sign on with Shepherd include:
- In-software support chat
- Extended customer care hours
- Onboarding and migration support
- Ongoing support to all subscribers
- No training fees
Shepherd customer testimonials
We designed Shepherd Veterinary Software to address real-life veterinary practice problems - including headaches caused by overly complicated software and poor customer support. Many hospitals who switch from another platform to Shepherd remark on the difference, which is greatly due to our customer care standards.
To illustrate, here are a few excerpts from our Google and Capterra reviews:
“Exceptional. One of the single best customer support experiences of my life, professional and otherwise.” – Sarah H.
“Shepherd is easy to use and learn. The support chat is a REAL person and they are the same people day-to-day, so they understand how you need the software to function best for your practice. The support team also seems to have a veterinary background, so you can use the correct terminology to communicate with them.” – Laney R.
“Shepherd has been great. It’s extremely intuitive and user-friendly. Tech and onboarding support when things come up has also been stellar. I have used many programs in my day, but this one is my favorite.” – Matt W.
“I was very nervous at the beginning of the process. However, their team was extremely interactive and informative. I found them accessible whenever I had an issue, as they are to this day. The software is constantly improving, [and] their team always listens to our recommendations.” – Vicki D.
“I opened my practice a year ago and the team at Shepherd has gone above and beyond to help in any way that they can, even though we’ve never met in person. The software makes sense to myself and my team, the team is always looking for ways to make it better, and the chat function has saved us 1,000 times. I recommend Shepherd to everyone I know.” – Denise R.
“Shepherd has been integral to our practice for many reasons, but the one that stands out is their customer service. As a newer and smaller company, there are growing pains and obstacles at times. However, the transparency of the entire team has been very refreshing and reassuring as they quickly iron out every wrinkle. No system is perfect, but having dedicated people who care and understand the stressfulness of a veterinary hospital is absolutely incredible.” – Rachel G.
Show some love for your own customer care team!
Shepherd Veterinary Software’s features are designed around your needs, and include an outstanding customer service team ready to help. For National Customer Service Week 2024, support your own customer care team by switching to software that makes their jobs and lives easier. Schedule a demo when you’re ready to learn more and meet the people dedicated to supporting your veterinary staff.
